At SK Sleek Styles, we are committed to providing a satisfying shopping experience for our customers. If you’re not entirely satisfied with your purchase, we’re here to help. Please review our comprehensive Refund and Returns Policy below for guidance.
Overview
Our refund and returns policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, the following criteria must be met:
- The item must be unused, in the same condition as when you received it, and in the original packaging.
- All tags, labels, and any additional accessories (such as belts or straps) should be included.
- A receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer. Instead, follow the instructions provided by our customer support team.
Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Intimate or sanitary goods (e.g., lingerie, underwear, swimwear)
- Gift cards
- Customized or personalized items
- Items that have been worn, washed, or altered
Partial Refunds (if applicable)
In certain situations, partial refunds may be granted at our discretion. These cases include:
- Items not in their original condition, damaged, or missing parts due to reasons not attributable to our error.
- Items returned more than 30 days after delivery.
- Sale items are non-refundable and considered final sale.
Refund Process
After we receive and inspect your returned item, you will be notified via email about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
Late or Missing Refunds
If you have not received your refund after the stated processing period, please follow these steps:
- Check your bank account for pending transactions.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank, as there is often a processing period before a refund appears.
If you’ve completed these steps and still have not received your refund, please reach out to us at info@sk-sleekstyles.com.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. To exchange an item, please contact us at info@sk-sleekstyles.com. You will then be given further instructions on how to send your item to:
SK Sleek Styles, 501 Dandugama, Ja-Ela, Sri Lanka.
Gifts
If the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.
Return Shipping
To return your product, please mail it to:
SK Sleek Styles, 501 Dandugama, Ja-Ela, Sri Lanka.
- Return Shipping Costs: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted.
- Shipping Time: Depending on your location, the time it may take for your exchanged or returned product to reach you may vary.
- Tracking: For valuable items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item if tracking is not used.
Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability. Please provide photos of the damaged item and any relevant details to expedite the process.
Need Assistance?
If you have any questions or need further assistance regarding returns, exchanges, or refunds, don’t hesitate to contact us:
- Email: info@sk-sleekstyles.com
- Website: https://sk-sleekstyles.com
We are here to ensure your shopping experience is smooth, enjoyable, and hassle-free.